How to Fix the Red Globe on Verizon Wifi Router

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I’ve had a Verizon connection for quite some time, and it has been quite beneficial in allowing me to work from home.

So much so that I found myself feeling more productive when working from home than than heading to the office.

After a particularly hectic week, I decided to relax on a Sunday by binge-watching some Netflix series to catch up on some of the shows I had missed over the week.

I had everything ready to go and was about to start a programme when Netflix lost its connection to the internet for no apparent reason.

When I walked over to my network to investigate what was going on, I saw that the globe light, which was normally white, had turned red.

The fact that I couldn’t connect to the internet with any of my gadgets compelled me to investigate what had happened to my internet service.

This was accomplished by consulting Verizon’s customer service website and reading through a large number of forum postings to determine how other individuals had resolved the problem.

In order for you to understand what occurs when the globe light becomes red and how to repair it, this guide was created as a consequence of combining all of that information.

This signifies that your Verizon router has lost connectivity to the internet, as shown by a red globe on the device. If this does not resolve the issue, try restarting your Verizon router and, if that does not resolve it, try resetting it.

Continue reading to learn how to inspect your ethernet connections for damage and to learn about the numerous kinds of red globe lights that you can encounter.

What Does The Red Globe On Your Verizon Router Mean?

How to Fix the Red Globe on Verizon wifi router

In order to assist you in troubleshooting difficulties with your Verizon router or internet, the globe light on the back of your router reflects the state of its connection with the internet.

When everything is working well, the router should be completely white; however, if there is any type of problem, the router will become red instead.

There might be a variety of reasons why the light turned red, but the ultimate consequence is that you will be unable to access the internet.

The Types Of Red Globes

Because there are just a few lights on the router, the way they light up varies to show various connection statuses, which is a good thing.

This indicates that your Verizon router is experiencing difficulties connecting to the internet. If your Verizon router’s globe is solid red, this indicates that the router is having difficulties connecting to the internet.

If the light is flashing slowly, it indicates that there is a problem with the router’s gateway.

It may also flash very quickly, which indicates that the router has been overheated and has to be let to cool down.

We will only be concerned with the first two problems, since the third kind may be resolved by just turning the router off and back on.

Check Your Cables

How to Fix the Red Globe on Verizon wifi router

The wires that your router uses to connect to the internet may have been broken, causing your router to have difficulty connecting to the internet.

Check all of the ethernet cables to check if any of them have been damaged.

Check the end connections of the cables; if the clip that holds the connector to the port has come loose, the cables should be replaced.

I’d recommend getting the Dbillionda Cat8 Ethernet cable; it’s capable of gigabit speeds, letting you take advantage of your entire bandwidth.

After getting the cables changed out, see if the red globe light turns white.

Check For Service Outages

Sometimes the router is unable to connect to the internet because Verizon’s servers were unable to establish a connection with it.

Due to the fact that your connection is routed via their servers before reaching the wide-open internet, any problems on their end might result in you losing connectivity.

If you are experiencing service interruptions, contact Verizon or use their outage reporting tool to see if your location is affected.

If this is the case, the best course of action for you would be to wait until Verizon has resolved the issue.

Reboot Your Verizon Router

How to Fix the Red Globe on Verizon wifi router

If the globe is blinking slowly, you may want to try resetting your router.

A sluggish flash implies that there is a problem with the gateway or router itself, not with anything downstream, such as Verizon or the service you are attempting to connect to.

In order to restart your router, you must first switch off the device and disconnect it from the wall.

Wait a few seconds before re-plugging the power wire into the wall outlet.

After turning on the router, wait for it to come back on before attempting to get connection to the internet.

After turning on the router, wait for it to come back on before attempting to get connection to the internet.

Reset The ONT

How to Fix the Red Globe on Verizon wifi router

The optical network terminal (ONT) acts as the endpoint of Verizon’s network infrastructure at your home.

Resetting this can help with issues with your gateway if it has trouble connecting to the internet.

To reset your ONT:

  • Unplug the AC power from the ONT.
  • Then, unplug the backup battery.
  • Wait for at least 30-40 seconds.
  • Plug the backup battery in.
  • Finally, connect the ONT back to AC power.

The internet light may go off once the ONT has been reset, but it will turn back on within a short period of time.

When the globe light turns back on, look to see whether it is still glowing red.

Reset Your Verizon Router

How to Fix the Red Globe on Verizon wifi router

By resetting your Verizon router, you may eliminate any software faults that may have caused the router to lose its internet connection in the first place.

However, keep in mind that resetting your router will result in you having to set up your network all over again.

An SSID, password, and admin login credentials that were customised will be reset to their factory settings.

To reset your Verizon router, follow these steps:

  • Find the reset button on the back of the router.
  • You might need to find something small enough to reach the button, like a paperclip. Use it to press and hold the button for at least 10 seconds.
  • The router will restart.
  • Set up the router.

After you set up the router, check if the globe light becomes red again.

Contact Support

How to Fix the Red Globe on Verizon wifi router

If none of these steps fixes the red globe light on your modem, don’t hesitate to contact Verizon support.

Their support staff can assist you with more specialised troubleshooting procedures and can even reset your connection from their end if need be.

Read more: How To Find Roku WiFi Password

Additionally, you may be able to have the situation escalated, which may result in a reduction on your next payment if you are fortunate enough.


Final Thoughts

If the problem continues, you could inquire with Verizon about the possibility of using your own modem/router combination.

Aside from saving money on the monthly router rental price, owning your own router allows you to modify your modem and router to meet your specific network requirements.

To see whether the Wi-Fi on the Verizon router is functioning properly, move the router to a different area or reset it once again.

Franklin Lee
Franklin Lee
Articles: 88

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